This Privacy Policy describes how the Lemo Group ("Lemo," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you access or use our mobile applications, H5 pages, and related products and services (collectively, the "Services"). This policy applies to all users worldwide, including users in the United States, the European Union/EEA, and other jurisdictions.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Services.
We collect information that you provide directly to us, information automatically collected when you use the Services, and information from third parties, as permitted by applicable law.
Information collected: Email address (with your explicit consent).
Purpose: To create and authenticate your account, enable login, and provide core Services.
If you decline: You will not be able to register an account or use core features.
Information collected: Order number, payment amount, payment method, payment time, transaction history.
Purpose: To process orders, complete payments, verify transactions, provide receipts, and support order inquiries.
If you decline: We cannot provide ordering or payment Services.
We do not store full payment card numbers. All payment processing is handled by third-party payment processors that are contractually obligated to protect your information.
Information collected: Account information, order history, and details you provide during support interactions.
Purpose: To respond to inquiries, resolve issues, process complaints, and record outcomes for quality and compliance purposes.
We may request the following device permissions to deliver features. You may enable or disable permissions in your device settings at any time.
When you use the Services, we automatically collect: IP address, device type and model, operating system and version, app version, usage logs (features accessed, session duration), and crash reports and diagnostic data.
Purpose: To maintain service stability, improve performance, and diagnose technical issues. We do not use automatically collected information for cross-context behavioral advertising.
We use the personal information we collect for the following purposes:
We do not use your personal information for cross-context behavioral advertising. We do not create profiles of you for the purpose of making significant decisions that produce legal or similarly significant effects.
We share personal information with third-party service providers who assist us in operating the Services, including payment processors, cloud storage providers, customer support platforms, and analytics providers. All service providers are bound by written contracts that restrict their use of your information to the purposes for which it was shared and require them to implement appropriate security measures. We do not authorize them to use your information for their own independent purposes.
If Lemo is involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction. We will provide prior notice of any such transfer and of any material changes to how your information is handled as a result.
We may disclose personal information when we believe in good faith that disclosure is required or permitted by law, including in response to a court order, subpoena, or other legal process; to comply with applicable legal obligations; to prevent or investigate fraud or security incidents; or to protect the physical safety of our users or the public.
We may share your personal information for other purposes with your explicit prior consent.
We may share aggregated or de-identified data that cannot reasonably be used to identify you. We implement appropriate technical and administrative safeguards to ensure that de-identified data is not re-identified, consistent with applicable data protection laws and the relevant data protection requirements of the place where the services are provided.
We do not sell your personal information to third parties for monetary or other valuable consideration.
We do not share your personal information with third parties for the purpose of cross-context behavioral advertising.
Your personal information may be stored and processed globally where we or our service providers operate. We implement appropriate safeguards for cross-border data transfers as required by applicable law.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law. When you no longer use our Services or close your account, we will delete or anonymize your information in accordance with applicable law.
We implement reasonable and appropriate technical and organizational measures to protect your personal information, including:
No security measure is perfect or impenetrable. In the event of a data breach that triggers notification obligations under applicable law, we will notify affected individuals and relevant authorities within 72 hours of discovering the breach, to the extent required by law.
We are committed to protecting the privacy of children and minors in accordance with applicable laws worldwide, including the U.S. Children's Online Privacy Protection Act (COPPA) and similar regional requirements.
The Services are intended for a general audience. Where applicable local law defines a "child" or "minor" (e.g., under 13 in the United States, or the applicable age of majority in other jurisdictions), we do not knowingly collect personal information from children without verified parental or legal guardian consent. If we become aware that we have collected personal information from a child without valid consent, we will take steps to delete such information promptly.
If you are a parent or legal guardian and believe we have collected information from your child without appropriate consent, you may contact us at privacy@lemo.com. You may request access to, correction of, or deletion of your child's personal information, or withdraw consent to our processing of your child's information. We may require verification of your identity to process such requests.
Depending on your location, you may have the following rights under applicable data protection laws:
If the laws of the jurisdiction where our services are provided grant you additional privacy rights, those rights shall apply in accordance with such applicable laws. Sensitive personal information includes government-issued identification (e.g., SSN, passport), financial account information, precise geolocation data, biometric information, and health information. We only process such information for limited, legally permitted purposes.
Do Not Track (DNT): We do not currently respond to browser-based Do Not Track signals. If you wish to opt out of data collection, you may submit a privacy rights request using the methods described in Section 9.
Global Privacy Control (GPC): We recognize and honor Global Privacy Control (GPC) signals as a valid request to opt out of the sale or sharing of your personal information, where applicable and consistent with the requirements of relevant data protection laws.
To exercise any of your rights, please contact us at the information provided in the "Contact Us" section below. We may require verification of your identity before processing your request. We will respond to valid requests within the timeframes required by applicable law.
If we make material changes to this Privacy Policy — including changes to the categories of personal information we collect, the purposes for which we use it, or the parties with whom we share it — we will notify you in advance through in-app notification and, where appropriate, by email. Material changes will require your affirmative consent before taking effect with respect to your personal information.
For non-material changes, such as clarifications or corrections that do not affect your rights or our data practices in a substantive way, we will provide notice by posting the updated policy within the Services and displaying the revised effective date, along with in-app notification.
The current version of this policy is always available within the Services and accessible without requiring login or account creation.
If you have any questions, concerns, complaints, or feedback regarding this Agreement or the Services, please contact us using the information below.
We will acknowledge your request within a reasonable time frame and respond to valid inquiries in accordance with applicable laws.
Lemo IoT International Limited
Address:Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong
Email: akeelah.wang@lemobar.com
Phone:+86 4008593566